Refund policy

ShuKey includes a seven-day trial with all product features. We recommend confirming that your devices and use case are supported before purchasing.

You may request a refund within 14 days of purchase by emailing support@shuzijun.cn. Include the email used for purchase, the Paddle transaction ID, and a short reason. We normally respond within five business days. Paddle, as merchant of record, returns approved refunds to the original payment method; settlement time depends on the payment provider.

After a full refund is approved, the license can no longer be used for new activations, device transfers, or future updates. Because ShuKey supports perpetual offline entitlements, a Mac that already imported an offline license and remains offline may not be technically revocable.

Requests outside the 14-day period are considered case by case for product defects, duplicate charges, legal requirements, or other exceptional circumstances. This policy does not limit any mandatory consumer rights under applicable law.

ShuKey cannot unlock FileVault, the first login after a restart, or a logged-out user. These limitations are disclosed on the purchase page and in the trial.

Effective date: October 12, 2026.